❓ Frequently Asked Questions
Q1: Are you a manufacturer or a trading company?
A: We have been a professional manufacturer of bearings since 1995 with ISO 9001:2015 certificate.
Q2: How is the quality level of your bearings?
A: Our bearings are made of supreme GCr15 bearing steel with first-class workmanship. Tolerance grades available are P0, P6, P5, P4.
Q3: Can I get samples to check the quality?
A: Yes, samples are provided free of charge, though courier fees are typically covered by the buyer.
Q4: Do you offer OEM services?
A: Yes, we can print your logo or mark on the bearings and packaging upon receiving your authorization files.
Q5: What is the typical lead time for orders?
A: Stock items ship immediately. For non-stock items, production typically ranges from 15 to 45 days depending on the quantity.
Q6: What happens if I receive a defective product?
A: All products are 100% inspected. If a defect is found, provide photos/videos, and we will send a replacement free of charge after confirmation.
Ebmotrix Bearings
